Avoiding the Upskilling Whack-a-Mole

Employees trying to up-skill face a real dilemma, one which becomes even more acute when their organisation is undergoing transformation: on one hand, they are caught in the prevailing cult of bare minimum learning, and on the other, the organisation’s ever-changing...

Cracking the Code: Systems, Not Processes in Operations

A couple of years ago, in a fast-growing convenience retail company, I took on a new responsibility – operations. As a newly-appointed Operations Director, I was overwhelmed with the details of how individual processes work, urgent high-risk escalations, and...

Organisational Evolution & the Power of Competitive Ecosystems

5 perspectives on how to harness the power of evolution within competitive environments to improve our organisations.  Kevin Kelly is a kind of techno-elder, and I often enjoy his musings, such as this interview with Noah Smith that references ‘What Technology Wants’,...