by Cerys Hearsey | Aug 5, 2022
Some thoughts on making ‘experience chasms’ a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and...
by Lee Bryant | Jul 1, 2022
A few thoughts and links on scale, connection and mutualism in the design of social systems and organisations Scale, connection & mutualism in system design One of the repeated tragedies of ideologies and political systems is the pursuit of scale and control at...
by Lee Bryant | May 6, 2022
Thoughts on institutional upgrades, hierarchies versus networks, and re-wilding as an organisational design priority. This week’s ‘Lunch with the FT’ featured the social psychologist Jonathan Haidt, and he had some interesting things to say ($) about how mature...
by Lee Bryant | Feb 25, 2022
This week, Lee reflects on different approaches to teaching leaders how to build, support and run high-performance ‘business agile’ teams… Building high performance teams Recently, I have been reflecting on how to ‘teach’ the right combination of...
by Cerys Hearsey | Aug 27, 2021
Some reflections on EX, the role of managers in creating colleague-first experiences and the challenge of relentless change for all. Investment in colleague-centricity is finally catching up to customer-centricity. We have many more conversations with our clients...
by Cerys Hearsey | Jun 25, 2021
Cerys shares links and insights into teams and leadership, inspired by the launch of a major collaborative project. This week, much of our time has been occupied with the launch of a new collaborative squad, with ambitious goals, combining the Post*Shift team, a...
