The Role Of Empathy In CX And On Teams

by | Jun 30, 2017

It’s no wonder that empathy is a hot topic in CX circles today. When we interact with ’empathetic design’, we experience the surprise and delight that keeps us coming back – and spending more. Think of the first time that you held a Kindle (my entire...

The Automotive Tortoise versus the Hare

by | Jun 22, 2017

The automotive sector is a fascinating place to work right now thanks to the rapid acceleration towards electric vehicles and autonomous driving. The changes we are seeing will not just transform a major product category and an industry, but also, just as the...

How do we design new organisational structures?

by | Jun 8, 2017

At Post*Shift, we are interested in not only new organisational structures, but also the process of prototyping, testing, and implementing these designs. We would like to share three ideas on the structural elements of a digital operating model that fascinate us: Open...

Getting ready for Data Ops

by | May 18, 2017

We spend so much time deep in the woods trying to help established firms become less divided by vertical hierarchy and more laterally connected, that sometimes it is good to raise our view and consider the prize that lies ahead for those with the courage, imagination...

Resisting the fate of the big, dumb company

by | May 11, 2017

Recently we have been doing a lot of speaking on agile transformation within complex, distributed organisations. We always include examples of how large companies are making it work – we want to show that it is possible to be big and agile at the same time. Even...