Resisting the fate of the big, dumb company

by | May 11, 2017

Recently we have been doing a lot of speaking on agile transformation within complex, distributed organisations. We always include examples of how large companies are making it work – we want to show that it is possible to be big and agile at the same time. Even...

Digital Transformation Goals for Customer Experience

by | Feb 27, 2017

I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...

Organisations in the Entrepreneurial Age

by | Nov 24, 2016

From the Etsy store owners, Upworkers, and Uber drivers of the gig economy to the thousands of start-ups taking their place on the starting blocks in the great race to start-up success every year, there’s no doubt that technology has enabled a new era beyond the...