Workflow Economics: The Real ROI Measure for Agentic AI

We have recently been spending time on agentic workflow analysis and design in large, complex organisations, and are learning lessons that we will try to share about the value of this work in advancing enterprise AI. Many organisations start with product or customer...

Who Watches the Agents? Some Lessons from “The Incident”

The story of the OpenAI Hugging Face incident, where AI agents broke out of their sandboxes and worked together to hack external systems in pursuit of passing an internal test, has become something of a Rorschach test for how we frame the debate about autonomy in...

Should Enterprises Worry About an AI Bubble?

In mid-August, Portugal is in beach mode and Europe is in peak holiday season, so rather than focus on the minutiae of enterprise AI this week, I will slip in a more meta piece about the relationship between AI investment and global economic and geo-political risks to...

Agents are Easy; the Agentic Enterprise is Not

Agentic AI is showing great promise in coding and personal productivity, but the shift from personal to organisational agent usage in the enterprise is harder and more complicated than it looks. It also heralds a profound shift in what we consider to be ‘work’ and...

Embrace the Human to Overcome the AI Capability Absorption Gap

The Capability Absorption Gap in enterprise AI is widening, not narrowing, as model and tool development outstrips the ability of incumbent business leaders to adapt to what it makes possible. Adoption programmes are not cutting it, and their focus on getting people...