by Cerys Hearsey | Aug 5, 2022 | Digital Transformation, Future of Work, org structures, Thoughts |
Some thoughts on making ‘experience chasms’ a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and...
by Cerys Hearsey | Nov 19, 2021 | Culture, Future of Work, Thoughts |
Some thoughts on long-haul change efforts and creating a more sustainable, seasonal approach. For years whilst providing coaching & mentoring, I have encouraged a cyclical, seasonal approach to tackling goals. Matching the overall energy levels & mood to how...
by Lee Bryant | Nov 5, 2021 | Innovation, Leadership, Thoughts |
Some thoughts on using product thinking and tools within leadership development programmes Emergent Exponential Effects One of the most exciting aspects of the digital economy is its exponential nature, and the fact that small ideas, products and teams can potentially...
by Cerys Hearsey | Aug 27, 2021 | Culture, Future of Work, org structures, Thoughts |
Some reflections on EX, the role of managers in creating colleague-first experiences and the challenge of relentless change for all. Investment in colleague-centricity is finally catching up to customer-centricity. We have many more conversations with our clients...
by Livio Hughes | Aug 11, 2021 | Culture, Thoughts |
This week, Livio digs into the central role that memory plays in all aspects of our work, as well as wider society. Memory is a powerful factor in shaping both individual and collective perceptions of pretty much everything we do, but in our field we often take its...
by Livio Hughes | Jul 12, 2021 | Culture, enablement, Leadership, Thoughts |
This week, Livio shares some thoughts and links on our brain’s ability to make rational decisions and retain knowledge in the face of evolutionary and cognitive challenges. Behaving like apes Like many others in Europe, I recently took part in some tentative,...
