Colleague-First Experiences: Another Management Conundrum

by | Aug 27, 2021

Some reflections on EX, the role of managers in creating colleague-first experiences and the challenge of relentless change for all. Investment in colleague-centricity is finally catching up to customer-centricity. We have many more conversations with our clients...

Thanks For The Memory

by | Aug 11, 2021

This week, Livio digs into the central role that memory plays in all aspects of our work, as well as wider society. Memory is a powerful factor in shaping both individual and collective perceptions of pretty much everything we do, but in our field we often take its...

It’s Highly Illogical, Captain

by | Jul 12, 2021

This week, Livio shares some thoughts and links on our brain’s ability to make rational decisions and retain knowledge in the face of evolutionary and cognitive challenges. Behaving like apes Like many others in Europe, I recently took part in some tentative,...

Mind Your Language

by | Jun 1, 2021

In this edition, Livio looks at some of the subtler communication challenges we rarely focus on in digital change programmes. What’s in a word? I never cease to be amazed by the speed with which certain terms spread across all sorts of business communities,...

More Thoughts on the Digital Leadership Gap

by | Apr 1, 2021

This week, Lee reflects on the leadership reform agenda we need to pursue to unlock the productivity gains we hope to see from digital innovation. Somewhere over the rainbow? It feels like there is so much potential value just over the horizon – such an...