Measuring the Economic Impact of Digital Change

In this issue, Livio digs into some of the ways that digital leaders can quantify the value of their transformation efforts and translate them into measurable financial benefits. 8 out of 10 IT execs prefer… Demonstrating the business value of IT is an established...

Mind the Experience Gap

Some thoughts on making ‘experience chasms’ a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and...

Scaling Trust Versus Trusting Code

Lee Bryant reflects on divergent visions for the future of the digital organisation. Towards digital organisations in 2022 🎉 2022 looks set to be a year of divergent visions of what a digital organisation means and how it is organised. Most things that matter in life...

Digital Adoption as a Driver for Change

Some notes and links on why top-down change initiatives still fail and some glimpses of a more emergent approach focussed on digital adoption. Plus ça change? It’s been exactly seven years since Gary Hamel and Michele Zanini argued that: ‘continuous improvement...

More Thoughts on the Digital Leadership Gap

This week, Lee reflects on the leadership reform agenda we need to pursue to unlock the productivity gains we hope to see from digital innovation. Somewhere over the rainbow? It feels like there is so much potential value just over the horizon – such an...