by Radko Diev | Dec 12, 2023
Benchmarking against the Industrial Revolution The Industrial Revolution was a defining moment in human history which marked a monumental shift from manual labour to mechanised production. Yet, the productivity increase was initially only about 3% per decade between...
by Radko Diev | Oct 17, 2023
Adjusting Sails: PE Firms After the End of Cheap Money The era of cheap money that allowed Private Equity (PE) firms to acquire assets by leveraging cheap borrowing appears to be over. Jared Gross analyses the challenges and considerations for private equity...
by Cerys Hearsey | Aug 22, 2023
Transforming our organisations will require huge shifts in basic digital literacy and ways of working for almost every employee outside of technology & development teams. New digital hotspots are starting to emerge, but scaling and replicating these emerging areas...
by Radko Diev | Aug 8, 2023
As the COO of a new bank-owned fintech, my first task was to set up the new company’s operations to support users on our app and our network of partner merchants. Our goal was to deliver a superior customer experience through intelligent capabilities like...
by Radko Diev | Jun 27, 2023
A couple of years ago, in a fast-growing convenience retail company, I took on a new responsibility – operations. As a newly-appointed Operations Director, I was overwhelmed with the details of how individual processes work, urgent high-risk escalations, and...