Mind the Experience Gap
Some thoughts on making ‘experience chasms’ a bit shallower at the boundaries of traditional orgs. We’re seeing increased interest in customer and employee experience from most organisations, focused on increasing loyalty, revenues, engagement and...
Scaling Trust Versus Trusting Code
Lee Bryant reflects on divergent visions for the future of the digital organisation. Towards digital organisations in 2022 🎉 2022 looks set to be a year of divergent visions of what a digital organisation means and how it is organised. Most things that matter in life...
Digital Adoption as a Driver for Change
Some notes and links on why top-down change initiatives still fail and some glimpses of a more emergent approach focussed on digital adoption. Plus ça change? It’s been exactly seven years since Gary Hamel and Michele Zanini argued that: ‘continuous improvement...
More Thoughts on the Digital Leadership Gap
This week, Lee reflects on the leadership reform agenda we need to pursue to unlock the productivity gains we hope to see from digital innovation. Somewhere over the rainbow? It feels like there is so much potential value just over the horizon – such an...
Never waste a crisis: how the sudden switch to remote working could enable the shift to truly digital organisations
What and where is your Organisational Fabric? What and where is the fabric of your organisation? How would you describe it? When the buildings are empty and the conference rooms are silent, what actually *is* the organisation? Some might argue it is the...
Can Europe’s Automotive Sector Change Quickly Enough?
Tesla’s soaring (possibly overvalued?) stock price, and its continued ability to design and deliver market-leading electric vehicles, raise some serious questions about the structure and culture of the incumbents in the automotive sector. Bosch CEO Volkmar...
Using technology to fight technology; tips for learning in the 21st century
As technologies continue to advance and the amount of information grows, “keeping up” can feel overwhelming. This is not going to change, in fact, it will worsen as technologies and work environments continue to evolve. An employees’ learning agility is a critical factor of success, and should be a key competency in recruitment…
Different stages of Digital Transformation and why we can’t run before we learn to walk
Tempting as it is to rush straight to digital innovation, the underpinning platform, digital literacy and ways of working need to be in place to have a good chance of success. On the other hand, we should not see digital as just a better email client or a way to automate poorly designed processes. Although this is a critical first step, too often we see companies stop there. Once companies become digitally mature, they need to strive for transformation and innovation in the ways they do things and ultimately in ‘what’ they do…
