by Lee Bryant | Feb 27, 2017
I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...
by Lee Bryant | May 21, 2015
Click here for details of our upcoming workshop in London on June 9th. In professional and financial services, as well as other knowledge-intensive sectors, clients care more about the expertise and abilities of those who serve them than they do about the brand...
by Postshift | May 18, 2015
Together with Lee Bryant of PostShift, I am running a seminar on Digital Identity: Running Thought Leadership Campaigns on Social Media on Tues. June 9th in London. Details here. There are compelling stories emerging from different sectors of employees using...
by Serena Alboni | Jun 19, 2014
Last week we ran a workshop on the topic of ‘Organising for Social’, looking at how social teams can and should play a bigger role in improving the business as a whole. It was an early preview of an upcoming series of events we will be organising in the coming months....
by Lee Bryant | May 22, 2014
As part of the work we do helping organisations overcome legacy structural and cultural barriers to new ways of working, we look at areas of the business that suffer disconnects and silo problems. One of these is often the relationship between externally-facing...
