Digital Transformation Goals for Customer Experience

I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...

Why your organisation needs an employee led digital identity

Together with Lee Bryant of PostShift, I am running a seminar on Digital Identity: Running Thought Leadership Campaigns on Social Media on Tues. June 9th in London. Details here.   There are compelling stories emerging from different sectors of employees using...

Reporting on our Workshop ‘Organising for Social’

Last week we ran a workshop on the topic of ‘Organising for Social’, looking at how social teams can and should play a bigger role in improving the business as a whole. It was an early preview of an upcoming series of events we will be organising in the coming months....

External engagement requires better internal organisation

As part of the work we do helping organisations overcome legacy structural and cultural barriers to new ways of working, we look at areas of the business that suffer disconnects and silo problems. One of these is often the relationship between externally-facing...