by Laura-Jane Parker | Nov 15, 2018
The aspect of the future of the digital workplace that most excites me is its data. The social and organisational network data produced by these tools provides a wealth of possibilities to explore. These can be as simple as a chatbot that replaces an IT...
by Laura-Jane Parker | Jun 7, 2018
This week’s curator Laura-Jane Parker considers the importance of customer-centricity for adaptive Digital Age organisations, and why a customer focus is not enough. One of the UK’s most iconic retail companies, Marks and Spencer, has been in the headlines...
by Lee Bryant | Feb 27, 2017
I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...
by Cerys Hearsey | Apr 16, 2015
This post was updated 08.11.16 I’ve previously written on the characteristics of mature approaches to enterprise social networks – those that we see driving real transformation in business. But to reach these levels of transformation, companies have to...
