The trap of user-centricity in the Digital Workplace

  The aspect of the future of the digital workplace that most excites me is its data. The social and organisational network data produced by these tools provides a wealth of possibilities to explore. These can be as simple as a chatbot that replaces an IT...

Digital Transformation Goals for Customer Experience

I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...

Linklog 14: leadership, strategy and startups

  Interesting things we have found this week about building 21st Century business Want receive our linklog in your email? Please sign up here   LEADERSHIP Working with Reid Hoffman taught Ben Casnocha 16 key lessons. How the ‘B corporation’...