Defining the Operating Model for the Digital Enterprise

by | Sep 29, 2016

Earlier this week at the IOM Summit in Cologne, I gave a talk entitled ‘Defining the Operating Model for the Digital Enterprise’ that outlined what I think are the two key foundations of a digitally transformed enterprise: An operating system that coordinates...

The Future Of The Professional Services Firm

by | Sep 8, 2016

The structure and practices of professional services firms go back hundreds of years, and they have been well-suited to an era of individual expertise. Previously, firms themselves consisted of buildings, brands, and a common understanding of how to work in a given...

Digital change in banking: precursors & catalysts

by | Aug 4, 2016

The recent announcement that Wells Fargo entered into a partnership with Amazon, signalling the online retailer’s entry into the tricky – but massive – US student loan market, is only the latest in a series of alarm bells being sounded in the financial...

Building, Managing and Leading a Hybrid Workforce

by | Jun 30, 2016

“In the future, when Microsoft leaves a security-flaw in their code it won’t mean that somebody hacks your computer. It will mean that somebody takes control of your servant robot and it stands in your bedroom doorway sharpening a knife and watching you sleep.”...

Digital transformation in insurance: beyond CX

by | Apr 29, 2016

Do insurers get FinTech? Coming at a time when, according to Gartner, “half of CEOs expect their industries to be substantially or unrecognizably transformed by digital”, the apparent lack of engagement with FinTech displayed by insurers in a recent...