by Laura-Jane Parker | Jun 7, 2018
This week’s curator Laura-Jane Parker considers the importance of customer-centricity for adaptive Digital Age organisations, and why a customer focus is not enough. One of the UK’s most iconic retail companies, Marks and Spencer, has been in the headlines...
by Lee Bryant | Feb 27, 2017
I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...
by Cerys Hearsey | Jun 5, 2015
I had a blast presenting at the Headstart Morning Seminar as part of Internet Week Denmark, hosted in Aarhus this week. Since we have blogged about the major ideas I covered before here and here, I thought I would instead draw inspiration from the questions and...
by Livio Hughes | May 21, 2015
We often hear about how overheated the London tech startup sector has become and how little real innovation is actually occurring, when so many startups are essentially media or e-commerce companies using social tech of one kind or another to deliver old services on...
by Lee Bryant | May 21, 2015
Click here for details of our upcoming workshop in London on June 9th. In professional and financial services, as well as other knowledge-intensive sectors, clients care more about the expertise and abilities of those who serve them than they do about the brand...
by Postshift | May 18, 2015
Together with Lee Bryant of PostShift, I am running a seminar on Digital Identity: Running Thought Leadership Campaigns on Social Media on Tues. June 9th in London. Details here. There are compelling stories emerging from different sectors of employees using...
