Digital transformation in insurance: beyond CX

Do insurers get FinTech? Coming at a time when, according to Gartner, “half of CEOs expect their industries to be substantially or unrecognizably transformed by digital”, the apparent lack of engagement with FinTech displayed by insurers in a recent...

The Future of the Firm in Professional Services

Many sectors and types of firm are at risk of disruption from digital business models and services, and their organisational structures and practices face a myriad of challenges rooted in new technologies and the ways of working they make possible. Professional...