Digital Business Transformation

How to influence and co-ordinate agile, distributed business transformation

AGILE TRANSFORMATION

There are many new ideas and organisational models for modern companies to choose from, but any one example is unlikely to be a perfect match for your needs. We analyse each model in terms of the capabilities it can create, and we help organisations choose the best techniques and patterns to achieve their goals.

We like to work with small multi-disciplinary teams to coordinate a distributed transformation process involving a much wider network of people throughout the organisation. This approach, working through influence and networks against a common set of capability goals, is a great way to spread new ways of working and make the most of all the different groups and functions that are needed for transformation to succeed.

DISTRIBUTED CHANGE

In every organisation, outside of the formal project structures, there are many more enthusiastic individuals who want to help the organisation work in a more modern, connected way. Mobilising these ‘change agents’ is a great way to create a passionate network to spread new ideas, practices and behaviours.

Enterprise social networks provide access to the wider ‘human sensor network’ of the organisation, and our method involves these people in making sense of change and helping to assess its results in close to real-time. This makes transformation everybody’s responsibility and can provide a great boost to employee engagement.

 

A TYPICAL PROGRAMME

An agile framework to co-ordinate work on:

  • Coalition building: developing and working with change agent networks
  • Org models: a toolkit of new structures, techniques and new ways of working
  • Tech platforms: service-oriented approach for distributed work, sharing & connecting
  • Leadership: leadership guidelines (and future leaders) for the new world of work
  • Culture & practice: a conversation with the organisation about suitable methods
  • Process improvement: identifying and fixing processes that block new ways of working

SELECTED BLOG POSTS

What the Best AI Users Do Differently—and How to Level Up All of Your Employees

Organizations have moved quickly to put AI tools in the hands of their employees. But for all of this investment, many leaders struggle to assess how it’s going. Is AI measurably improving the quality, speed, and ambition of people’s work? Is it strengthening professional judgment? Who is succeeding with it, and why? What does successful use even look like?

What is the Difference Between a Semantic Layer and a Context Layer? When to Use a Knowledge Graph vs. a Context Graph – Enterprise Knowledge

The bottom line is that there isn’t a single product that is the context layer. Although tools in the semantic layer and metadata management space have matured a lot over the past decade, moving from semantics to an AI-ready “context layer” requires more deliberate design, including addressing access, security, interoperability, and governance across the enterprise ecosystem. 

The future of work is world models – by Rohit Krishnan

Here’s a thing I keep coming back to. Within a few years, the average company is going to have dramatically more AI agents running than human employees. Agents handling customer inquiries, doing sales service, monitoring assets, running pricing experiments, flagging exceptions, managing vendors, and so on and on.

When that happens, running a business starts to look like a videogame.

The agent-shaped world – by Sam Schillace – Sunday Letters

Having a system “shaped” for agents the way containers are “shaped” for shipping makes all of it more effective – models do well with small, composable, well-defined pieces, and they don’t mind doing “toil” to have them work. A model is perfectly happy with html and ftp to do a presentation, but a human wouldn’t be.

Why the World Still Runs on SAP | Andreessen Horowitz

We think legacy systems will mostly persist, but they’ll stop being the surface area where work happens. ERPs, CRMs, and ITSM suites are too embedded to be ripped out on a typical software cadence; they evolve slowly and remain systems of record. What will change is the user-facing “system of action” that sits on top: AI will become the default interface for discovering how the system works, executing workflows across it, and shipping small, modern experiences that bypass legacy UI altogether. In other words, the bridge becomes the highway.

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