Allow me to introduce our Digital Workplace Futures guide, which covers the evolution of this field in 10 key areas, and looks forward to the next ’shift’ we expect to see in each case:
- Change Agents
- Org Structure
In summary, I think we are moving away from the time when the digital workplace was IT-owned or Comms-owned to a situation in which all key stakeholders contribute to making it work for employees, and it becomes part of the fabric of the organisation rather than a sharing platform divorced from where most work really happens. We also expect the current and next wave of tech change – real-time chat, integrations, bots and simple AI support – to have a bigger impact than any previous shift, but will also require a more sophisticated approach to development and adoption.
I hope this is useful enough to share with people thinking about how they can develop their digital workplace into a more practical and work-focused platform, and we welcome any feedback about errors or omissions.