Sharing our thinking in the open helps connect with others trying to advance the future of digital working. Our archive of articles and links is open and available below.
Beyond Simple Office Automation: The Rise of Super Operators
As always, there is a lot going on this week - or at least being announced - in the field of AI that is relevant to firms and other organisations who are still working out their own use of the technology, from OpenAI’s promise of GPT4.5 leading to a multi-model...
Destruction, disruption, change and transition strategies
The words ‘change’ and ‘disruption’ are seen by many within the tech sector as unalloyed good, but there are many situations where seeing a problem and breaking down the old system are easier by orders of magnitude than building something new in its place. And of...
Enterprise AI: Lessons from Social Media
Recent hints by AI researchers that they believe AGI is now within reach have fuelled an increasingly polarised debate about AI harms vs benefits. Ethan Mollick recently wrote up a useful overview of developments that considered where the water is rising (LLM...
AI World Building & The Value of Boring BizOps
The roaring AI train didn’t slow down at the end of the year as many of us humans needed to; and as 2025 gets underway, major players are still throwing coal into the furnace: OpenAI has been heavily hinting that they think they are moving beyond AGI (but what does...
Will We See the First Programmable Organisations In 2025?
This long-form piece is an example of the content we share in the premium edition, which we are making available to all subscribers - HNY! What Lies Ahead for Enterprise AI? 2024 was an extraordinary year for ‘AI’ - from the rapid improvement of LLMs to new...
Wrapping up 2024
What a year it has been for those of us interested in the future of work and smart organisations! We have seen incredible developments in AI tools and LLMs, culminating in the preview release of OpenAI’s new o3 reasoning model last week. The tech is developing faster...
Reasoning, Context and the Agentic Enterprise AI Beyond LLMs
The end of 2024 is seeing a flurry of announcements and releases that will shape the way organisations use AI tools and tech in 2025. We will look ahead to what that might mean in practice in our final newsletter of the year, a couple of weeks from now. But first,...
The Age of Abundance Depends on Continuous Learning at the Heart of Technology Change
Marc Benioff wrote this week in TIME magazine about “how the rise of new digital Workers will lead to an unlimited age”: I’ve always believed that business is the greatest platform for change. Today, as we stand at the brink of this new Agentic Era, I’ve never been...
Towards the Smart Digital Workplace
The spread of AI tools and technologies within the workplace will have a big impact on enterprise software and how organisations build, buy and rent the systems that support their operations, as we have written about previously. But it could also lead to a new wave of...
AI Use Cases: Shifting Focus From Personal to Organisational Productivity
In the past couple of weeks, we have seen some interesting developments in AI with the potential to improve both personal and organisational productivity; but the former category seems to be moving a lot faster than the latter. On the personal productivity...
AI Reasoning Is Cool, But First How Can We Tackle Organisational Debt?
It is great to see AI tools develop reasoning abilities, and this suggests an exciting future for how we work, but let’s start small and pay down organisational debt first
AI Could Redefine Enterprise Systems, But Where Do We Begin?
With successive waves of technology innovation and adoption, the initial applications tend to be those that make our current ways of working slightly better, and we measure their success in terms of marginal cost reduction or productivity improvement. Sometimes, like...