Sharing our thinking in the open helps connect with others trying to advance the future of digital working. Our archive of articles and links is open and available below.
Digital Leadership 101 (in defence of senior leaders)
Senior leaders can get a bad rap. They often get the blame for many of the failings of digital transformation programmes. I've had countless conversations with clients, friends and colleagues tearing their hair out as executives refuse to engage with new ways of...
How to create Safe Spaces for Radical Experiments
As both a product owner and an industry analyst, I am fascinated by how companies achieve breakthrough innovation. Startup methods like agile and lean have taught us to run experiments. And more of us are realising the importance of involving frontline employees in...
Avoiding the pitfalls of Robotic Process Automation
Organisations are poised for a revolution in the back office - emerging technologies like Robotic Process Automation (RPA) open up the potential for exponential gains. RPA is set to see processes carried out faster, with fewer errors, 24/7 - after all robots don’t...
Empathy and organisational change
In seeking to transform our organisations, one of the biggest challenges we face is changing human behaviours, and the organisational cultures that shape them. This post looks at the role empathy and empathic design can play in creating the systematic change required...
A primer for business leaders on the digital workplace
With so attention now paid to culture, teams, and organisational change, we are surprised by how many discussions still miss the enabling role of social technologies. Yes, the digital workplace is a big topic amongst internal communications managers and technologists,...
Rethinking the role of your digital team
In our most recent research, many CIOs and CDOs complained that their digital strategy has only affected the edge of the business. Digging into this, we see that one of the biggest root causes is the siloed digital team. Originally separated from the business to...
New Post*Shift Report: Reboot Your Strategy For A Digital Age
Today, we are pleased to launch the latest Post*Shift research report on strategy in a digital age. Digital strategies have become ubiquitous. Regardless of industry, everyone is experiencing the rapid pace of change enabled by digitalisation. Large corporates have...
The Role Of Empathy In CX And On Teams
It's no wonder that empathy is a hot topic in CX circles today. When we interact with 'empathetic design', we experience the surprise and delight that keeps us coming back – and spending more. Think of the first time that you held a Kindle (my entire library at my...
The Automotive Tortoise versus the Hare
The automotive sector is a fascinating place to work right now thanks to the rapid acceleration towards electric vehicles and autonomous driving. The changes we are seeing will not just transform a major product category and an industry, but also, just as the...
New Organisational Structures Need New Decision-Making Models
Organisations are always seeking new catalysts for efficiency and effectiveness - and never more so than when a new CEO is appointed. In response to increased digital disruption, we are seeing more and more incumbent leaders also turning to the tried-and-tested...
Give me your huddled data masses
For a large organisation to be agile, frontline employees – and not just executives – need to make higher-order decisions. This requires an open, self-serve data architecture, and a workforce with the right data skills to make the most of it. Our own data from our...
How do we design new organisational structures?
At Post*Shift, we are interested in not only new organisational structures, but also the process of prototyping, testing, and implementing these designs. We would like to share three ideas on the structural elements of a digital operating model that fascinate us: Open...