Sharing our thinking in the open helps connect with others trying to advance the future of digital working. Our archive of articles and links is open and available below.
Designing Organisations That Work With The Grain Of Human Cognition
Last week, I gave a quick talk about the relationship between organisational design and human cognition at the Mind in Practice event held at Google Campus in London. The idea was to consider how we can design organisational structures that work with the grain of...
Don’t Forget ‘Soft Skills’ When Closing The Digital Gap
Most organisations currently have digital skills gaps that are holding back change. In interviews with digital and HR executives, both groups cite the lack of digital skills and values as the biggest barrier to transformation. Governments and corporates alike are...
#IWD2017: Bold Change Requires A Mind*Shift For Everyone
The World Economic Forum has pushed back its projection of gender parity by over 50 years, from 2133 to 2186. Today's economic gender gap, a measure of wage equality and female leadership in business and technology, looks more like it did in 2008 than at its high...
Cultural Intelligence Capabilities for Teams & Leaders
The digital world is often described as flat; as a level playing field for companies where location has little to no influence on outcome. But inside large multinational companies the world is decidedly lumpy, with structural and cultural barriers inhibiting flatness...
Digital Transformation Goals for Customer Experience
I gave a talk at last week’s Customer Experience / Digital Leadership event in London, and had some very interesting conversations about the priorities for digital transformation in customer experience. It fascinates me that products are changing so much faster than...
De-mystifying Digital Transformation
Digital transformation is more than just a technology initiative. It means ensuring our organisations are ready for the challenges and opportunities of digitisation in terms of products and services, but also the organisation that produces them and the business models...
Guide Networks: How To Involve The Whole Firm In Digital Change
For digital transformation to stick, change has to become routine. Yet most companies still struggle with implementation, particularly the sort that requires people to not only adopt new practices but also to rethink more deeply-rooted attitudes and expectations. A...
Event: Building Digital Leadership Superpowers Within Your Organisation
Now more than ever, companies need leaders who thrive in a digital age. These leaders see the possibilities of new customer experiences and use this vision to motivate their teams. They know how to wield influence in flatter, more connected org structures. They use...
From Analogue Management to Digital Leadership
Eight years ago this week, I started my first real job, for a global financial institution. It was in the wake of the financial crisis, so banks weren't exactly "employer goals", but to be honest, I was just grateful to be getting a regular income. And my role? My job...
Manufacturers: When Tackling Digital Transformation, Don’t Ignore A Weak Core
Debate concerning the inevitable decline or imminent resurrection of western manufacturing has raged for years. The continuing search for long-term solutions to the vast, shifting market dynamics has left a litter of change projects behind. There may be...
Why Job Descriptions Need To Go
After hiring upwards of fifty people over the past ten years, I am ready to fess up. I loath writing job descriptions. A few years ago at a previous company, I introduced a new product director role within my business unit. I knew what I was after: someone who...
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Do you believe that work shouldn’t suck? We help companies adopt better ways of working, enabled by digital and enterprise social technologies. We Have: A strong track record of delivering digital transformation projects for both C-level executives and internal change...