Sharing our thinking in the open helps connect with others trying to advance the future of digital working. Our archive of articles and links is open and available below.
The Role Of Empathy In CX And On Teams
It's no wonder that empathy is a hot topic in CX circles today. When we interact with 'empathetic design', we experience the surprise and delight that keeps us coming back – and spending more. Think of the first time that you held a Kindle (my entire library at my...
The Automotive Tortoise versus the Hare
The automotive sector is a fascinating place to work right now thanks to the rapid acceleration towards electric vehicles and autonomous driving. The changes we are seeing will not just transform a major product category and an industry, but also, just as the...
New Organisational Structures Need New Decision-Making Models
Organisations are always seeking new catalysts for efficiency and effectiveness - and never more so than when a new CEO is appointed. In response to increased digital disruption, we are seeing more and more incumbent leaders also turning to the tried-and-tested...
Give me your huddled data masses
For a large organisation to be agile, frontline employees – and not just executives – need to make higher-order decisions. This requires an open, self-serve data architecture, and a workforce with the right data skills to make the most of it. Our own data from our...
How do we design new organisational structures?
At Post*Shift, we are interested in not only new organisational structures, but also the process of prototyping, testing, and implementing these designs. We would like to share three ideas on the structural elements of a digital operating model that fascinate us: Open...
Digital Transformation: Why Tech Alone Won’t Cut It
Pick any organisation in the FTSE500 and they will probably have a digital transformation initiative of some kind. Indeed, according to IDC, budgets allocated to be spent on digital transformation globally are forecast to reach an estimated $1.2 trillion - an upward...
Practical ideas to level up your social platform
In the various intranet and social technology conferences I have spoken at this year, I have been surprised by the limited scope and mandate of intranet manager and Enterprise Social Network (ESN) community manager roles in some organisations. In many cases, the role...
Getting ready for Data Ops
We spend so much time deep in the woods trying to help established firms become less divided by vertical hierarchy and more laterally connected, that sometimes it is good to raise our view and consider the prize that lies ahead for those with the courage, imagination...
Resisting the fate of the big, dumb company
Recently we have been doing a lot of speaking on agile transformation within complex, distributed organisations. We always include examples of how large companies are making it work - we want to show that it is possible to be big and agile at the same time. Even so,...
We are seeking a Marketing Intern
Do you believe that work shouldn’t suck? At Post*Shift, we help companies adopt better ways of working, enabled by digital and enterprise social technologies. We’re seeking a marketing intern to support our inbound and outbound efforts, across our consulting and...
Enterprise-wide Agility: Doing versus Being
“Doing agile is a set of activities, but being agile is the state of mind, the ongoing capability, and the cultural adaptability.” ― Pearl Zhu, Digital Agility: The Rocky Road from Doing Agile to Being Agile When working with global firms seeking to inject agility...
Four Barriers To Becoming An Adaptive Organisation
This week General Electric turns 125, and Vice Chairman Beth Comstock celebrated with the tweet: You don't get to be 125 years old without learning about #change! Happy birthday @generalelectric. At a time when the average lifespan of a listed company is 18 years,...